Reporting

netSENTINEL's extensive reporting capability provides one of the leading infrastructure report generators. Reports can be created for four main areas of infrastructure management; Availability, Response, Capacity and Alert & Events. Reporting can be defined by any combination of devices or group(s) of devices and generated by a user-defined time period. The flexibility to generate reports on demand allows you to report on precise areas of your business, infrastructure or equipment.

Availability Reports provide key Service Level Agreements (SLA) or process improvement initiatives (CPI). The Availability Report provides aggregate uptime measures for the chosen devices or groups along with a breakdown of availability changes over the time period selected. Availability trend analysis is reported and the trend forecast is displayed using trend extrapolation. A detailed report for each device is available and includes scheduled and unscheduled availability, outage count and downtime results.

Response Reports support SLA and CPI initiatives, but they also provide insight into the user experience by exposing critical infrastructure response/performance metrics. The Response Report provides three levels of response for each device selected; fastest response, slowest response and average response, along with a breakdown of response changes over the time period selected. Response trend analysis is reported and the trend forecast is displayed using trend extrapolation.

Reporting

Capacity reporting supports infrastructure planning and provides information to highlight capacity opportunities and/or early warning of issues. The Capacity report provides three levels of information for each device selected; average capacity utilization, peak capacity utilization and remaining capacity. A breakdown of capacity changes over the time period selected is provided. Capacity trend analysis is reported and the trend forecast is displayed using trend extrapolation.

Alert and event reporting provides a historical analysis of tickets generated by netSENTINEL and recorded in netASSIST. This information provides the basis for understanding the type and number of alerts or events being generated and the service level of the individuals, groups or organization responding. Tickets are analyzed by status, time, response, assignment, completion and logged hours to provide management insight into infrastructure issues and responses.

netSENTINEL is currently being updated to include the following reporting features:

• Availability
• Response
• Capacity
• Alerts and Events
• Top 10 & Critical Issue
• Group Status
• User Defined Time Periods