Incident & Change Management
netSENTINEL's Unique Trouble-Ticket Management System
netSENTINEL's integrated trouble-ticket management system provides enterprise support for incident and change management. netSENTINEL alerts can be configured to create incident tickets for forwarding and assignment to support personnel, or tickets can be created separately from the netSENTINEL interface by users with access to the ticketing module. Priority and status can be assigned for managing and tracking purposes. Updates to the ticket thread are captured and recorded and can be automatically forwarded by e-mail to relevant individuals or groups. All ticket detail, current and resolved is stored indefinitely for reference, reporting and trend analysis and provides auditable change and incident management records for regulatory compliance. For customers with existing or preferred third-party ticket management systems, netSENTINEL can be configured to pass Alert information to the third-party system through the management system API.
netSENTINEL's integrated trouble-ticket management system, netAssist
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